Nondiscrimination Policy

Disclaimer

At Emote, we believe that mental health support should be accessible, dignified, and inclusive for everyone. As a remote practice management platform, we are committed to fostering an environment of respect and belonging for our administrative team, the mental health providers we support, and the clients they serve.

Our Commitment

Emote complies with applicable Federal civil rights laws and does not discriminate against, exclude, or treat people differently based on:

Race or color
Creed or religion
National origin, citizenship, or immigration status
Sex (including pregnancy and sexual harassment)
Sexual orientation, including gender identity or expression
Marital status
Age (40 or older)
Sensory, mental, or physical disabilities (including the use of a service animal)
HIV/AIDS and Hepatitis C status
Honorably discharged veteran or military status
State employee or healthcare whistleblower status

This commitment applies to all aspects of our operations, including our internal employment practices, our provider partnerships, and the digital administration of telehealth services.

Accessibility & Accommodation

We are dedicated to ensuring our digital platform and remote services are fully accessible to individuals with disabilities.

Digital Accessibility: We actively strive to maintain a virtual platform that aligns with standard web accessibility guidelines.
In-Person Accessibility: We work closely with our providers to ensure that physical office locations comply with applicable accessibility standards, allowing patients to safely and comfortably receive in-person care.
Accommodations: If you require a reasonable accommodation to access our platform, utilize our management tools, or communicate with our team, please let us know. We will work with you to provide auxiliary aids or alternative formats free of charge.

How to File a Grievance

If you believe that Emote has failed to provide these services or has discriminated in another way on the basis of any protected characteristic above, you can file a grievance with our Compliance Team:

Email: compliance@emotehealth.com
Mailing Address: 919 3rd St, Suite 101 Langley, WA 98260

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail/phone at:

U.S. Department of Health and Human Services:
200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019 | 800-537-7697 (TDD)